我们有一个终端服务器,最近它开始冻结各种应用程序。该问题与 explorer.exe 崩溃有关,并且由于某种原因它一直冻结。我可以在事件查看器中看到以下错误。任何建议将不胜感激,因为我们过去几天尝试了各种解决方案但没有成功。
终端服务器环境:
Windows server 2012 R2
Office 365 v16.0.16130.20218
Avast Antivirus (File shield and Remote access protection)
应用程序日志中的错误:事件 ID 1002(应用程序挂起)
The program Explorer.EXE version 6.3.9600.18231 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 475c
Start Time: 01da6559d9dd2d0d
Termination Time: 65
Application Path: C:\Windows\Explorer.EXE
Report Id: 1a77d437-d16f-11ee-821e-2c44fd82666f
Faulting package full name:
Faulting package-relative application ID:
以及大量这些错误:应用程序错误 Vent ID 1000
Faulting application name: msoadfsb.exe, version: 16.0.16130.20218, time stamp: 0x63fb49e3
Faulting module name: KERNELBASE.dll, version: 6.3.9600.21615, time stamp: 0x64ffee7f
Exception code: 0xc06d007e
Fault offset: 0x0002dfd8
Faulting process ID: 0x206a0
Faulting application start time: 0x01da657bf4b10859
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\msoadfsb.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: 32afa510-d16f-11ee-821e-2c44fd82666f
Faulting package full name:
Faulting package-relative application ID:
抱歉,我无法发表评论,也不知道如何聊天或发送私人消息。大约与您发帖的时间相同,我们在 2012r2 服务器上正常运行大约 3-7 天后遇到了类似的问题,并且 KERNELBASE.DLL 的故障偏移与我们的经验相符。
您找到原因或解决了吗?我很乐意讨论解决问题。