我们正在尝试使用 Five9 的服务器报告 API 访问数据。我们在下面编写了代码，但没有得到任何结果。对我来说，问题似乎出在 Five9 服务器的身份验证上。请检查帮助我们了解如何定期提取特定活动的数据并将其存储在数据仓库中。
<?php
$soapUser = "USERNAME"; // username
$soapPassword = "DEMOPASSWORD"; // password
$soap_options = array( 'login' => $soapUser, 'password' => $soapPassword );
$auth_details = base64_encode($soapUser.":".$soapPassword);
$client = new SoapClient("https://api.five9.com/wsadmin/v2/AdminWebService?wsdl", $soap_options);
$header = new SoapHeader("https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport", "authentication", "Basic $auth_details");
//echo "Response:\n" . $client->__getLastResponse() . "\n";
$client->__setSoapHeaders($header);
$xml_data = '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v2="http://service.admin.ws.five9.com/v2/AdminWebService/getCallLogReport">
<soapenv:Header/>
<soapenv:Body>
<v2:getCallLogReport>
<campaigns>Campaign1</campaigns>
</v2:getCallLogReport>
</soapenv:Body>
</soapenv:Envelope>';
echo $result = $client->getCallLogReport($xml_data, "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl", "https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport",0);
?>
示例 XML
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v2="http://service.admin.ws.five9.com/v2/">
<soapenv:Header/>
<soapenv:Body>
<v2:getCallLogReport>
<!--Optional:-->
<time>
<!--Optional:-->
<end>?</end>
<!--Optional:-->
<start>?</start>
</time>
<!--Optional:-->
<criteria>
<!--Optional:-->
<ANI>?</ANI>
<!--Zero or more repetitions:-->
<agents>?</agents>
<!--Zero or more repetitions:-->
<callTypes>?</callTypes>
<!--Zero or more repetitions:-->
<campaigns>?</campaigns>
<!--Optional:-->
<DNIS>?</DNIS>
<!--Zero or more repetitions:-->
<dispositions>?</dispositions>
<!--Zero or more repetitions:-->
<lists>?</lists>
<!--Zero or more repetitions:-->
<skillGroups>?</skillGroups>
</criteria>
</v2:getCallLogReport>
</soapenv:Body>
</soapenv:Envelope>
我知道这是一个老问题，但我们最近改用 Five9，但我找不到任何可以使用的 PHP 示例。下面说明了如何使用标准凭据进行连接并执行呼叫列表。我已经包含了整个选择标准结构（已注释掉）供您参考。如果包含选择属性，则必须指定相应的条件。
$soap = null;
$wsdl = "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl";
$user = "yourloginid";
$pass = "yourpassword";
$soap_options = array("login" => $user, "password" => $pass);
$soap = new SoapClient($wsdl, $soap_options);
/* create the callLogReportCriteria data selection structure */
$arryParams['time'] = array("start" => "2013-05-05T00:00:01",
"end" => "2013-05-05T09:00:00");
$arryParams['criteria'] = array("callTypes" => array("INBOUND","OUTBOUND"));
/************ Entire Structure for selection criteria *************/
/*$arryParams['criteria'] = array("ANI" => "6178752803",
"Agents" => "",
"callTypes" => array("INBOUND","OUTBOUND"),
"campaigns" => "",
"dispositions" => "",
"Lists" => "",
"skillGroups" => ""
);*/
$result = $soap->getCallLogReport($arryParams);
if(isset($result->return->records)) {
/* you have records returned */
$objRecords = $result->return->records;
for($i=0 ; $i < sizeof($objRecords) ; $i++) {
/* do your processing */
printf("ANI: %s<br />", $objRecords[$i]->values->data[3]); //4th element has ANI
}
}
某些代码行可以合并，但为了便于理解，我将它们分开。您还需要在实际 SOAP 调用周围使用 try/catch 来进行错误处理。
希望这将有助于缩短人们的学习曲线。我知道如果一个月前我就很想拥有这个！！
看起来你的问题是你在soap标头中发送base64编码的用户名/密码。它实际上需要包含在http标头中。我的解决方案是红宝石，但希望它可以帮助你。
soap_client = Savon.client(
endpoint: "https://api.five9.com/wsadmin/AdminWebService/",
namespace: "http://service.admin.ws.five9.com/",
headers: { "Authorization" => "Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==" },
env_namespace: :soapenv,
namespace_identifier: :ser,
ssl_verify_mode: :none
)
message = {
"lookupCriteria" => {
"criteria" => {
"field" => "email_address",
"value" => "[email protected]"
}
}
}
response = soap_client.call(:getContactRecords, message: message)
p response.body
所以您的 XML 最终看起来像这样。
SOAP request: https://api.five9.com/wsadmin/AdminWebService/
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==, SOAPAction: "getContactRecords",
Content-Type: text/xml;charset=UTF-8, Content-Length: 471
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ser="http://service.admin.ws.five9.com/" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ser:getContactRecords>
<lookupCriteria>
<criteria>
<field>email_address</field>
<value>[email protected]</value>
</criteria>
</lookupCriteria>
</ser:getContactRecords>
</soapenv:Body>
</soapenv:Envelope>
HTTPI POST request to api.five9.com (httpclient)
SOAP response (status 200)
<env:Envelope xmlns:env='http://schemas.xmlsoap.org/soap/envelope/'>
<env:Header></env:Header>
<env:Body>
<ns2:getContactRecordsResponse xmlns:ns2="http://service.admin.ws.five9.com/" xmlns:ns3="http://service.admin.ws.five9.com/v1/">
<return>
<fields>number1</fields>
<fields>email_address</fields>
<records>
<values>
<data>5555555555</data>
<data>[email protected]</data>
</values>
</records>
</return>
</ns2:getContactRecordsResponse>
</env:Body>
</env:Envelope>
@JesseQ 很好的例子！对我帮助很大。以下是我如何设置它来运行 Five9 库中的任何报告，包括您自己创建的报告。对于自定义报告，您需要创建一个新文件夹/报告并将其放置在 Five9 门户网站的“自定义报告”部分中。希望这有帮助。
MySQL 数据库连接 (dbConnect.php)
<?php
$mysqli = new mysqli("your db's IP address", "your db user", "your db password", "your db");
if ($mysqli->connect_error) {
die('Connect Error: (' . $mysqli->connect_errno . ') ' . $mysqli->connect_error);
}
?>
Five9/MySQL 数据库导入
<?php
require_once("../include/dbConnect.php");
$startDate = new DateTime();
$endDate = new DateTime();
$startDate->setDate(2015, 07, 22);
$endDate->setDate(2015, 07, 22);
$five9 = "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl";
$five9Credentials = array("login" => "your Five9 username", "password" => "your Five9 password");
$soap = new SoapClient($five9, $five9Credentials);
$runReportParam["criteria"]["time"] = array("start" => $startDate->format("Y-m-d\T00:00:00"), "end" => $endDate->format("Y-m-d\T23:59:59"));
$runReportParam["folderName"] = "My Custom Reports";
$runReportParam["reportName"] = "My First Report";
$runReportResult = $soap->runReport($runReportParam);
if(isset($runReportResult->return)){
$runReportData = $runReportResult->return;
$isReportRunningParam["identifier"] = $runReportData;
$isReportRunningParam["timeout"] = 10;
$isReportRunningResult = $soap->isReportRunning($isReportRunningParam);
if(empty($isReportRunningResult->return)){
$getReportResultParam["identifier"] = $runReportData;
$getReportResult = $soap->getReportResult($getReportResultParam);
if(isset($getReportResult->return->records)){
$getReportResultData = $getReportResult->return->records;
echo "[" . date("Y-m-d h:i:s") . "] " . $runReportData . "\n";
for($x = 0; $x < $xx = count($getReportResultData); $x++){
$query = "REPLACE INTO MyTable(
CallDate, CallTime, DNIS, Disposition, Zip, AreaCode, ANI)
VALUES (?,?,?,?,?,?,?)";
$result = $mysqli->prepare($query);
$result->bind_param("sssssss",
$getReportResultData[$x]->values->data[0],
$getReportResultData[$x]->values->data[1],
$getReportResultData[$x]->values->data[2],
$getReportResultData[$x]->values->data[3],
$getReportResultData[$x]->values->data[4],
$getReportResultData[$x]->values->data[5],
$getReportResultData[$x]->values->data[6]
);
$result->execute();
$result->store_result();
if ($result->error){
die('Connect Error: (' . $result->errno . ') ' . $result->error);
}
echo "[" . date("Y-m-d h:i:s") . "] " . $x . "\n";
}
} else {
echo "Error: " . $runReportData . " returned no data";
}
} else {
echo "Error: " . $runReportData . " exceeded the report runtime limit";
}
} else {
echo "Error: " . $runReportParam["reportName"] . " wasn't found";
}
$mysqli->close();
?>