使用 Twilio 将 Watson Assistant 与手机集成

Question

您好，我正在使用 Watson Assistant 进行语音（使用 Twilio SIP），当用户想要连接到代理或由于流量原因时，我想将呼叫转发到另一个号码。我正在使用 (https://cloud.ibm.com/docs/assistant?topic=assistant-dialog-voice-actions#dialog-voice-actions-transfer) 中提到的以下方法。但电话并没有转接，只是结束了。这里也有一些信息（https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-phone#deploy-phone-transfer-service）

{
  "output": {
    "generic": [
      {
        "response_type": "connect_to_agent",
        "transfer_info": {
          "target": {
            "service_desk": {
              "sip": {
                "uri": "tel:[phone]",
                "transfer_headers": [
                  {
                    "name": "Name",
                    "value": "Aymal"
                  },
                  {
                    "name": "Phone_Number",
                    "value": "4693061410"
                  }
                ],
                "transfer_headers_send_method": "refer_to_header"
              }
            }
          }
        },
        "agent_available": {
          "message": "I'll transfer you to an agent"
        },
        "agent_unavailable": {
          "message": "Sorry, I could not find an agent."
        },
        "message_to_human_agent": "New Patient"
      }
    ]
  }
}

Answer 1

{
  "output": {
    "generic": [
      {
        "response_type": "connect_to_agent",
        "transfer_info": {
          "target": {
            "service_desk": {
              "sip": {
                "uri": "tel:[phone]",
                "transfer_headers": [
                  {
                    "name": "Customer-Header1",
                    "value": "Some-Custom-Info"
                  },
                  {
                    "name": "User-to-User",
                    "value": "XXXXXX"
                  }
                ],
                "transfer_headers_send_method": "refer_to_header"
              }
            }
          }
        },
        "agent_available": {
          "message": "I'll transfer you to an agent"
        },
        "agent_unavailable": {
          "message": "Sorry, I could not find an agent."
        },
        "message_to_human_agent": "The caller Wants to connect to human agent"
      }
    ]
  },
  "context": {}
}

Answer 2

您能否分享使用 Twilio 将 Watson Assistant 与手机集成的详细步骤。预先感谢！